Challenges
Challenges
Reinventing the bank/client interaction within and outside branches
Solutions that link both physical and digital networks to reinvent the customer experience.
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Customers’ needs
- An easy access to accurate informations, within and outside the branch.
- Limiting branch visits to only high value add transactions.
- Feeling accompanied throughout their requests.
- Reducing and optimizing the time spent in the branch,
- Offering a proactive greeting and relevant orientation at the branch.
Expected Impact
- Decongest the branches.
- Focus the branches on value-added services.
- Optimize the workload of agents,
- Streamline the client’s experience.
Turning the bank into a financial partner for clients
Solutions that capitalize on clients’ data, in order to offer them proactive and highly tailored services, adapted to their usage, habits, and projects.
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Customers’ needs
- Having a clearer overview to better manage the budget.
- Anticipating and adequately planifying upcoming projects.
- Developping and growing their business,
- Interacting efficiently with their community & ecosystem of partners, through a range of high value-added financial services.
- Having a better access to key financial services.
Expected Impact
- Develop new services and business models.
- Improve client’s profitability.
- Reduce operational costs.
- Retain clients
- Capture new financial flows / clients.
Creating high value non banking services for our clients
Solutions offering non banking services with high added value, and capitalizing on our assets (data, geographical presence, expertise, security, network of partners…).
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Customers’ needs
- Benefitting from advice and support during key moments of their life, career and business activity.
- Accessing new business opportunities. (For B2B clients: by connecting them with potential partners in their ecosystems, giving them tools to digitalize their activity…),
- Having access to advantages and value-added services (through partnerships).
Expected Impact
- Develop new services and business models.
- Improve client’s profitability.
- Diversify revenue sources.
- Retain clients
- Capture new financial flows / clients.
Facilitating access to banking services outside usual channels
Solutions close to the needs of the underbanked, to facilitate access to basic banking services.
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Customers’ needs
- Securing their revenues,
- Going beyond economical or geographical constraints (informal situation, distance from branch…) to access to financial services,
- Benefitting from the bank’s products and services at a low cost,
- Getting support to make the best use of the bank’s services (avoiding delinquencies , debt collection…).
Expected Impact
- Capture new financial flows / clients.
- Control the bank operational costs.
Facilitate the collection, formalization and structuring of our customer data
Solutions allowing the bank to collect and formalize client data in a reliable way, within the boundaries of the existing legal frameworks.
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Customers’ needs
- Getting access to our banking services.
- Having access to a useful and relevant information.
- Benefitting from relevant and tailored products & services.
- Being supported in their activity, as well as in key moments of their life.
Expected Impact
- Capture new financial flows / clients.
- Modernise its activities.
- Accelerate and personnalize its services.
- Reduce its operationnal costs.